This Privacy Policy explains how information is collected, used, stored and shared when you use the RushNow app, website, repayment pages and related services.

RushNow is intended for users in Sri Lanka. By using the Services, you acknowledge this Policy. Where required by law, we will request your consent before collecting or using personal data.

1. Who is responsible for your data

Customer support: [email protected]

2. Information we collect

• Mobile number, account credentials and verification information.
• Name, date of birth, address, email and the emergency contact details you choose to provide.
• Identity document photos, selfie verification images, employment and income information, and bank account details.
• Loan applications, offers, repayment selections, payment status and repayment history.
• Device brand, model, Android version, app version, language, IP/network data, diagnostics and security logs.
• Google Advertising ID, stable device identifier and Firebase Cloud Messaging token, where available and permitted by Android settings.

The app may request camera access only when you choose to capture identity or verification documents. It may use the contact picker only when you choose an emergency contact; it does not upload your entire address book. RushNow does not collect financial SMS messages, call logs or social-account credentials.

3. How we use information

1. Create and maintain your account.
2. Verify identity, phone number and eligibility.
3. Assess and manage loan applications and repayment arrangements.
4. Provide payment instructions, records, support and service notifications.
5. Process documents, bank details and selected emergency contacts for the requested service.
6. Detect fraud, abuse, duplicate applications and security threats.
7. Maintain, troubleshoot and improve the Services.
8. Comply with laws, regulatory requirements and lawful requests.

We do not sell your personal information or use emergency contacts and uploaded documents for unrelated advertising.

4. Push notifications and advertising ID

Firebase Cloud Messaging is used for account, repayment, security and service notifications. You can manage notification permission in Android settings. The Google Advertising ID may be used for fraud prevention, attribution, measurement and diagnostics, subject to your device settings and applicable law.

5. Data sharing

We do not share, sell, rent or disclose your personal data to third parties for advertising, marketing, profiling or any unrelated purpose. Data submitted through the app is transmitted to the RushNow service system only to provide, secure and support the Services. We do not provide your data to unrelated lenders, advertisers, data brokers or marketing companies.

We may disclose limited information only when required by applicable law, a valid court or government order, or when necessary to protect the security, rights and safety of users and the Service. Any such disclosure is limited to the lawful purpose.

6. Processing and retention

Information is processed and stored in the systems used to operate RushNow. We use appropriate technical safeguards and retain information only as long as reasonably necessary for account administration, loan servicing, repayment records, fraud prevention, disputes and legal or regulatory requirements.

7. Security

We use reasonable safeguards against unauthorised access, loss, misuse, alteration or disclosure. No electronic system is completely secure. Protect your password, verification codes, device and account access. RushNow support will not ask for your password or one-time verification code.

8. Your choices and rights

Subject to applicable law and identity verification, you may request access, correction, deletion, consent withdrawal, restriction or objection to certain processing, and may complain to a relevant authority.

For account or data deletion, contact [email protected] from the mobile number or email linked to your account and use the subject “Account and data deletion request”. We may retain information where required by law or needed for legitimate security and legal purposes.

9. Children

The Services are not intended for anyone under 18. We do not knowingly provide loans to children or knowingly collect their personal information.

10. Third-party links

Payment, support, privacy and other linked websites may have their own privacy policies. Review those notices before providing information.

11. Changes

We may update this Policy from time to time. The updated version will show a new “Last updated” date.

12. Contact us

Customer Support
[email protected]
Monday–Saturday, 8:00–20:00

This document should be reviewed by qualified Sri Lankan legal counsel before publication.